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At Luxe Drinks, looking after our customers and team is the top priority. Through this new and difficult time, we remain committed to providing the best service you expect from us. Whether it’s advice on the wine you’re after from our friendly in-store team, or maybe you’d prefer drinks delivered to your front door from our online store, we’re here for you. We appreciate your kindness to our team and to each other. For more information, you can email us anytime.
no current purchase restrictions have (yet) been applied by Retail Drinks Australia (a non-government industry body) as of today
Are Pick ups available?
Sorry, we are a 100% online-only retail shop. That allows us to keep overheads down and process your orders online much cheaper. win-win! That doesn't mean you can't come meet us! Follow our Facebook page to be the first to know when we are out and about with wine tasting locations!
Do I have to sign for my order?
The answer is: COVID-19. All drivers are well trained to hide the box if nobody is home. Standard Australia-wide contact-less delivery while continuing to follow local laws and sensible safety practices".
We have taken steps to make this process as safe as possible, including the following measures:
Can I return a delivery ?
As long as your purchased items are still in a saleable condition, we will accept them for returns if you have changed your mind. Pleaseclick here to read our full policy on returns and refunds (including if you want to return an item because it is faulty).
Can I return a bulk order due to cancellation of an event?
As long as your purchased items are still in a saleable condition, we will accept them for returns if you have changed your mind. Pleaseclick here to read our full policy on returns and refunds (including if you want to return an item because it is faulty).
Can I redirect my delivery order if I’m in quarantine?
We will certainly do our best to work with you in order to make the delivery most convenient for you during this difficult time. We will always require proof of age and sobriety from whoever is nominated to receive your order, as per legal specifications.
If your order has not yet been picked up by our delivery team members, we are most often able to redirect it for you. However, if it has already been picked up for delivery by our delivery agent, we may be unable to do so. Regardless, if you require a redirection, contact customer service, and they will do their best to work with you to find an acceptable solution.
Can I get a more specific time for the arrival of my delivery order?
At this time, we do not accept delivery time requests.
I can’t get through to the Customer Care Team and/or haven’t received a reply to my contact - why is it taking so long and when will someone reply?
Our commitment is to always put our customers first and we understand your frustrations. We are currently experiencing an unprecedented volume of calls and our team is working hard to help our customers as quickly as possible. We thank you for your patience during this busy time and our promise to you is that we will get back to you as soon as we can.
